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Frequently Asked Questions

  • How long does a refund take?
    Once we have processed your refund, please allow up to 7 working days for the refund to appear on your original payment method.
  • Can I return my mystery box?
    Unfortunately refunds are not offered at this time. It is at buyers own risk on a 'Mystery Box' if the product is to their taste. ​ Refunds are only offered if product is found to be faulty or damaged compared to original item description. In this case buyer must return item with original packaging and invoice.
  • Missing/Late Delivery
    If a parcel has not arrived in the suggested delivery window provided on checkout, please email us on and we will open up an investigation into the missing parcel.
  • My order has been returned back to the sender
    Some orders may be returned back to us, this could happen because of the following reasons: Address is incorrect or inaccessible Label is damaged and has become illegible Delivery was attempted/ re attempted and the collection wasn't organised in the allotted time from the courier Delivery was refused
  • Will I receive a different shirt each time?
    We will ensure you do not receive a duplicate shirt if you have previously ordered.
  • Where do you source your shirts from?
    Your valued contribution will be supporting your local and other non league teams across the country, as all purchases in our football shirt mystery box are made directly from the club or the clubs manufacturer resulting in an injection of cash into the non league football system.
  • Requesting to avoid certain teams/colours
    Please enter upon checkout in the comments box which colours/teams you would like to avoid and we will do our best to ensure the request is fulfilled. This is also very reliant on stock availability so we can't 100% guarantee this.
  • Stock update
    For the latest information on our stock availability, please follow our updates on our social media channels below:
  • How do I subscribe to the football shirt mystery box?
    When viewing the product page of the football shirt mystery box, you will have the option of the following: One time payment of: £34.99 (New Shirt Football Shirt Mystery Box) £29.99 (Collectors Football Shirt Mystery Box) Or Subscribe for: £29.99 (New Football Shirt Mystery Box) £27.99 (Collectors Football Shirt Mystery Box)
  • How long will delivery take?
    We allow up to 1-3 working days prior to dispatch. Once your item has been dispatched you will receive an email with a tracking number, which then we follow Royal mail guidelines of 2-3 working days. Please allow 24 hours for Royal Mail tracking numbers to update.
  • How much is delivery?
    Delivery to UK Mainland and Northern Ireland is FREE. Shipping is available worldwide, cost vary dependant on location.
  • What method of payments can I use?
    You can use 3 forms of payment to checkout on our website: VISA Credit/Debit Card PayPal Checkout PayPal Buy Now Pay Later Solo/Electron For international customers the total will be converted by your bank or payment provider.
  • Is your product purchased with one time payment?
    All products that you purchase will be a one time payment through your selected payment method. However we do have a subscription on our football shirt mystery boxes in which is a monthly reoccurring payment.
  • How do I cancel a reoccurring payment?
    For any queries about reoccurring payments, please email and we can assist you in your query.
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